Our postal address is:
PO Box 32121
Oakland, CA 94604
We can be reached via email at customer service@ForeverHBCU.com Or you can reach us by telephone at 510-621-7441 , our customer service line, Monday-Friday 6 am to 6 pm PST and Sunday 8 am to 6 pm PST.
ForeverHBCU.com is committed to protecting your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide us with certain personal information. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.
We electronically verify each order with the credit company, returning an order confirmed message only if the issuing bank authorizes it. Our experienced staff then manually checks all orders which still appear unusual, canceling any order we feel is not valid.
Security
If you’re ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With .com, you’ll be reimbursed for any amount up to $50 billed to you by your credit card company for fraudulent charges to your account if the credit card number was obtained from purchases made at ForeverHBCU.com while using our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
Data Collection in a Secure Environment
In several areas of our site, we ask you to provide information by filling out and submitting an online form. These areas include:
Checkout, where we ask for name, address, email, credit card and other information needed to complete your order.
Catalog requests, where we ask for a name, postal address and email address.
Email Registration, where we ask for your email address.
Registration, where we give you the opportunity to store your bill-to and ship-to details (up to 99 ship-to addresses for easy online gift giving) and securely store credit card information for faster online ordering using quick checkout and the opportunity to bid in our online auctions.
Once you’ve registered, you may click on Account Info (at the top of any page) to edit or delete your personal information. All information relating to our customers is stored in a secure environment separate from our Website.
The ForeverHBCU.com contracts with Coremetrics, a service partner, to provide us with data collection, storage and reporting services in order to help us improve our Website and your shopping experience. When you visit our Website, Coremetrics collects, on our behalf, first name and email address (if you provide them) as well as your navigation path through www.ForeverHBCU.com. Coremetrics is contractually restricted from using your information in any manner, other than in helping us to make our site more useful to our visitors. For more information, including how to opt out, please click here:
optout@ForeverHBCU.com
Data Use
The information we collect is used to improve our Website, to notify consumers about updates to our Website and for special offers and promotions. Also, ForeverHBCU.com may provide aggregate statistics about our online sales, traffic patterns and related site information to reputable third-party vendors, but these general statistics will include no personally identifying information.
Communications
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through, postal mail or by phone, please let us know by sending us an e-mail or calling us at 510-621-7441 .
Mailing Lists
We occasionally share our customer postal mailing lists with select companies that might interest you. If you prefer that we not share your name, please to send us an email to be removed from the list.
Additionally, if you do not want to receive our catalog, please send us an email to be removed from the list.
When emailing to be removed from a list, please include the following information in the email:
-FIRST AND LAST NAME
-STREET, CITY, STATE AND ZIP
-ACCOUNT NUMBER
(nine digit number that usually begins with a #P and is found above your name/address on the back of the catalog).
Please note that such requests may take up to 8 to 12 weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a “do not mail” file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
From time to time we make portions of our customer mailing lists, which include name and street address, available to carefully screened companies. This may include your name and postal address, but never your email address.
By purchasing online, you are automatically added to our catalog mailing list. You may also receive periodic mailings from us with information on new products and services or upcoming events. You may also request to be added to our mailing list online by.
Email List:
As a strict policy, ForeverHBCU.com does not sell, trade, rent or otherwise share your email address with any other company or third party. To change your email preferences, this includes opting in or opting out, click here.
Unsubscribe to Email
You may unsubscribe to email special offers and/or update your email preferences on the email options page.
Click on “No thanks. I would like to unsubscribe from your email list” to unsubscribe. If you are signed in, your email address will auto populate for you. Otherwise you must enter your email address and sign in to unsubscribe. You will be taken to the email options page where you may click submit to unsubscribe.
Please allow one week for your changes to take place. If you have any questions or concerns you may also contact us by email at customerservice@ForeverHBCU.com or by telephone at 510-621-7441 , Monday-Friday 6 am to 6 pm PT, Saturday 8 am to 4 pm PT.
You may also click the unsubscribe link on any special offer email you receive from us and follow the instructions onscreen.
“Cookie” Use
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as welcoming you back to our site using your name and storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
To Contact Us
To change an order: changeorder@ForeverHBCU.com
Regarding a product issue: products@ForeverHBCU.com
With comments and suggestions: feedback@ForeverHBCU.com
Questions and comments about the Website: feedback@ForeverHBCU.com
ForeverHBCU.com policies: policy@ForeverHBCU.com
You may update or change information related to your ForeverHBCU.com account by accessing the Sign In section of the Website with your email account and password.
